Legal
Refunds & Returns
Last updated: June 12, 2026
Return Policy
Due to the nature of our products (research chemicals and lyophilized peptide compounds), we have a strict no-return policy on all opened or reconstituted products. We cannot accept returns on products that have been opened, tampered with, or used in any way, as we cannot verify the integrity of returned compounds.
Eligible Returns
We will accept returns only under the following circumstances:
- Damaged in transit: Product arrived broken, leaking, or visibly damaged
- Wrong item shipped: You received a product different from what you ordered
- Defective product: Product does not match the specifications listed on our website
In all cases, the product must be unopened and in its original sealed condition, and you must contact us within 48 hours of delivery.
How to Request a Return
To initiate a return or report an issue:
- Email us at orders@revivewellnessproducts.com
- Include your order number, a description of the issue, and photos of the product and packaging
- Do not ship anything back without prior authorization from our team
Refunds
If your return is approved:
- Refunds are issued via Zelle to the original payment method
- Refunds are processed within 5–7 business days after we receive and inspect the returned product (if applicable)
- Shipping costs are non-refundable unless the return is due to our error
Order Cancellations
If you need to cancel an order, contact us as soon as possible at orders@revivewellnessproducts.com. Orders that have not yet been shipped can be cancelled for a full refund. Once an order has shipped, it is subject to our standard return policy.
Exchanges
We do not offer direct exchanges. If you need a different product, please initiate a return (if eligible) and place a new order.
Contact Us
For any questions about returns or refunds:
Email: orders@revivewellnessproducts.com